Shipping Policy
Thank you for shopping with us. We strive to deliver your massage oils, wellness devices, and relaxation products as quickly and safely as possible. Please review our shipping details below.
1. Processing Time
Orders are typically processed within 1–2 business days. During high-volume seasons or promotional events, processing time may extend slightly. Once your order is shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Time
Estimated delivery times vary based on destination:
- United States: 5–10 business days
- Europe: 7–12 business days
- Canada & Australia: 7–14 business days
- Other Countries: 10–20 business days
Please note that international deliveries may experience delays due to customs processing or transportation conditions beyond our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method. Some regions may qualify for free or discounted shipping during promotional periods.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear depending on the carrier.
5. Incorrect Address or Delivery Issues
Please ensure your shipping address is accurate at checkout. We are not responsible for delivery failures caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, reshipping fees may apply.
6. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s policies. These charges are the responsibility of the customer.
7. Lost, Damaged, or Delayed Packages
While rare, if your order is significantly delayed, lost, or arrives damaged, please contact our support team for assistance. We will help resolve the issue based on carrier investigation results.
8. Contact Us
For any shipping-related questions or concerns, feel free to reach out:
Email: service@unwindfootspad.com